Child Tax Credit Contact Number: 0345 300 3900

Call the HMRC on their Child Tax Credits general enquiries contact number 0345 300 3900 to report a change of circumstances that could affect your eligibility for the UK benefit over the phone.  

Overview of Child Tax Credit

Child Tax Credit is a UK welfare benefit that is awarded by HMRC to claimants who are responsible for children who are aged 16 or under, or are under 20 in full-time education or training. Crucially, you don’t have to be working to claim Child Tax Credit and the amount any one person can receive will depend on how many children they are responsible for.  

UK-wide General Enquiries – 0345 300 3900

You should phone the HMRC on their Child Tax Credit general enquiries number 0345 300 3900 to ask for assistance before making a claim for the UK benefit. For instance, callers may wish for assistance when ordering an application form online or request the relevant papers be sent directly to their home address. However, you may first wish to discuss your eligibility for the benefit with a HMRC representative before asking for help with any questions on the application form. It should be noted that you will need your national insurance number on hand in order to complete your application for the benefit. Claimants have the option of managing their Child Tax Credits online or when speaking to an advisor, and should choose the latter if they are having difficulty logging into their gov.uk internet account. You can renew a successful benefit claim over the phone or even inform the HMRC about any changes to your circumstances that may affect your eligibility for the benefit. If you have already submitted Child Tax Credits claim then you may wish to use this number to monitor the process of your application before asking how much and when you’ll be paid.  

HMRC Call Costs and Contact Hours

The HMRC Child Tax Credit helpline uses a 03 contact number that will charge callers the same standard per-minute rate as any local call that is made from a UK mobile or landline telephone but can be contacted for free by callers who are using any inclusive free minutes offered by their service provider. The government helpline is available to be contacted during the opening hours of 8am to 8pm, Monday to Friday, 8am to 4pm Saturday and 9am to 5pm on Sunday but the best times to call are often between 8.30am and 10.30am and 2pm to 4pm Tuesdays to Thursdays.  

Write to the HMRC

There are different HMRC postal addresses depending on the nature of your written enquiry; for instance, claimants should send their tax credit renewal forms to: HM Revenue and Customs – Tax Credit Office, Comben House, Farriers Way, Netherton, L75 1AX, United Kingdom.

Alternatively, if you would like to make a complaint concerning a failed tax credits application or to report a change of circumstances then you should write to the following postal address: HM Revenue and Customs, Tax Credit Office, BX9 1ER, United Kingdom.

Finally, new tax credit claims should be sent to the postal address of the HMRC Liverpool office at: HM Revenue and Customs – Tax Credit Office, Liverpool, L75 1AZ, United Kingdom.